Semantica, established in 2007,  is a spin-off Uniport, an Israeli  software house.
Semantica delivers superior customer-care self-service solutions that are helping customers to reduce significantly their Contact Center manpower and the related costs, while providing a higher level of service.

Contact centers today are trying to direct their customers to self-service channels that are based on speech recognition and on web support. Semantica’s technology provides cutting edge leading automated solutions for automatic chat and automated speech solutions which are the core components of self-service systems.

Semantica E-Rep product is a domain dependent Semantic Search Engine that is implemented in Contact Center Self-Service Solutions such as:

• ECM (Enterprise Content Management) – helping the CSR finding the required information fast.
• Website ECM/KM– helping web users find info fast.
• Automatic Chat – replacing the human CSR
• Call Center Speech dialog – replacing reps in answering calling customers in specified fields.
• Mobile text solution – understanding the meaning of a user SMS text and generate a process

E-Rep Semantic Search Engine provides up to 3 results is a search query that one of them is correct!