E-Rep FAQ solution utilizes Semantica NLP technology using its exceptional free language understanding capabilities to communicate with customers complaining or requesting services from the company service site.

The most advances service sites offer today structured information about the company products and services. Most of the technology is generic and relates to the products operability and features and to the personal information of the customer. However the customer that request information from the sites needs to navigate the sites and to trace the piece of information he needs. The process may take time and the user is sometimes found himself calling the call center after he didn’t find the required info.

The websites are equipped with FAQ free text line that offers the user to type his request. However in most cases the FAQ is keywords based and the retrieved results are completely irrelevant to the user query.

E-Rep text provides accurate results for the user query. If the system suspects that it didn’t understand the enquiry it asks the user a leading question and only then provides the result.

The benefits for the call center operator for using E-Rep Text in service sites are:

1. Help the customer to find his information (both generic and personal) fast. The user would get up to 3 results.
2. Building an efficient service site fast and with minimum investment. There is no need to build a complicated service sites structure with all the information designed in the website look and feel. The customer needs to prepare 1 page front end that can bring only the required information to the user.
3. Make the free text search a valuable tool that don’t force the user to make a manual search by himself after getting the web search results.