E-Rep Text is a Semantic Search Engine that is implemented in Contact Center Self-Service products such as:

• ECM (Enterprise Content Management) – helping the CSR finding the required information fast.
• Website ECM/KM– helping web users find info fast.
• Automatic Chat – replacing the human CSR
• Mobile text solution – understanding the meaning of a user SMS text and generate a process

E-Rep-Text receives a free text query from customers. It analyses the text using Semantica’s innovative Natural Language Processing (NLP) technology and provides a highly accurate results.

E-Rep-Text is implemented in the Contact Center Self-Service

E-Rep understands the full meaning of a complicated sentence by identifying the sentence semantic structure like subject, verb, arguments etc. Examples of typical enquiries:

- “How can I operate the alarm feature on my Nokia N800“ – a question with 1 argument.

- “What is the price for calling from France to the UK at the coming weekend“ – a question with 3 arguments”.

E-Rep is based on one of the most advanced Natural Language Processing techniques called Semantic Role Labeling (”SRL”). SRL performs efficiently a profound analysis of complicated sentences in written language. E-Rep achieves a recognition rate of more than 85% and in cases when the system “suspects” that it didn’t understand the free text, it asks the customer a directing question to provide an accurate result.