Contact centers today are trying to direct their customers to self-service channels that are based on speech recognition and on web support.

Semantica’s technology provides cutting edge leading automated solutions for automatic chat and automated speech dialog which are the core components of self-service systems.

Semantica Natural Language Processing (NLP) and Machine Learning technologies provides one of the highest level of free text understanding that enables a development of the most efficient text and speech solutions.

Semantica E-Rep is a domain dependent Semantic Search Engine that is implemented in Contact Center Self-Service Solutions.

With E-Rep customers enjoy significant ROI through:

• E-Rep for automatic chat – instead of human Rep
• Web users can find their requested info via free text chat interface.
• CSR needs less training – can find quickly infromation on their ECM (Enterprise Content Management) systems.